To start using x-rai, sign up for our 14-day free trial, which includes up to 1,000 phone calls, free. Once you've submitted your Free Trial form, our team will reach out with a few questions to launch your x-rai, and will integrate with your existing Voice For Pest phone system. In 1-2 business days, you will receive a notification that your x-rai is live and your calls will begin processing through our user-friendly dashboard.

Currently, x-rai is exclusively available to Voice For Pest customers. We are tailored specifically for the pest control industry to ensure the best compatibility and performance.

During your free trial, you'll have full access to all features of x-rai, including call summaries, sentiment analysis, lead identification, and more. This trial allows you to process up to 1,000 calls, giving you a comprehensive view of how x-rai can benefit your business operations.

x-rai identifies key patterns and sentiments in customer calls that indicate satisfaction or issues. By addressing these proactively, you can improve service quality and customer retention. X-Rai also highlights areas where your team may need additional training or resources, allowing you to make targeted improvements that enhance customer interactions.

x-rai offers a range of insights including categorization of calls into sales leads, current customers, or non-leads, identification of call topics like service requests or billing questions, sentiment analysis, objection detection for sales leads, and performance metrics for call center agents.

x-rai is designed to be user-friendly and intuitive. While no specific training is required, we provide comprehensive support materials and customer service to help you maximize the use of the platform.

Yes, x-rai is built to scale with your business needs. It can handle and analyze high volumes of calls efficiently, ensuring that no data is missed and every insight is captured.

A platform user is someone who has access to the X-Rai platform and can view all call data. We recommend assigning user licenses to management or owners who need to oversee team performance and customer interactions. This access helps them make informed decisions and improves operational efficiency.

Yes, x-rai is PCI compliant. All credit card information is automatically redacted from the phone recordings and transcriptions to ensure that your data handling meets stringent security standards.

x-rai integrates with your Voice For Pest system, where each customer service representative is an Agent in the phone system. This setup allows x-rai to accurately display performance metrics and insights for each agent directly on the dashboard, enabling you to monitor and manage your team's interactions effectively.

x-rai provides detailed reports on each team member's interactions and outcomes, allowing managers to identify strong performers and areas needing improvement. This transparency helps foster a culture of accountability and continuous improvement.

After the 14-day free trial, you will have the option to subscribe to one of our plans to continue using x-rai. Visit our Pricing page to choose the best plan based on your business’s size and needs.

Data security is a top priority for us. X-Rai uses advanced encryption and security protocols to ensure that all your data, including call recordings and transcriptions, is securely processed and stored.